Analysis of Partner Satisfaction with Cooperation Implementation at Institut Teknologi Kalimantan in 2025
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This study examined partner satisfaction with the implementation of institutional cooperation at Institut Teknologi Kalimantan (ITK) in 2025. It aimed to assess overall partner satisfaction, identify factors associated with satisfaction levels, and formulate strategic recommendations for improving institutional cooperation management. A descriptive quantitative research design was employed using an online questionnaire administered to 46 representatives of ITK's partner institutions. The research instrument comprised 30 statements covering six dimensions: communication and coordination, cooperation services, cooperation program implementation, cooperation benefits, ITK's institutional reputation and professionalism, and cooperation sustainability. Responses were assessed using a five-point Likert scale and analyzed through descriptive statistics, indicator rankings, the Partner Satisfaction Index, and relative gap analysis based on the overall mean score. The findings revealed an overall mean satisfaction score of 4.704 out of 5, equivalent to 94.09%, indicating a very high level of partner satisfaction. Among the six dimensions, cooperation benefits achieved the highest mean score (4.757), whereas cooperation services recorded the lowest (4.665). At the indicator level, institutional benefits received the highest score (4.826), while administrative process clarity obtained the lowest (4.522). Furthermore, none of the 1,380 individual item responses received a score of 1 or 2, reflecting consistently positive partner evaluations. These findings suggest that ITK should maintain its outcome-oriented cooperation strategies while prioritizing administrative simplification, timely document processing, reliable scheduling, and responsive, partner-specific problem-solving mechanisms. Overall, the study provides an empirical foundation for strengthening evidence-based institutional cooperation governance, improving service quality, and promoting sustainable partnerships at ITK.
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